IP telephone services: tenders. rfq, rfp. Public and goverment procurement information and competitive bids. 2024

05 dec

Operation of Electromechanical services, repairing and maintenance of EI and Fans, Window AC/Split AC units, Package Units, 2x800 KVA indoor type transformer substation and AMC of 3x500 KVA DEA set and AMC of 01 no passenger lift at Telephone Bhawan, (EN)

Customer: Central public Procurement portal India

Number: 115451203

Country: India

Source: Central public Procurement portal India

03 dec

Operation of Electromechanical services, repairing and maintenance of EI and Fans, Window AC/Split AC units, Package Units, 2x800 KVA indoor type transformer substation and AMC of 3x500 KVA DEA set and AMC of 01 no passenger lift at Telephone Bhawan, (EN)

Customer: Central public Procurement portal India

Number: 115282675

Country: India

Source: Central public Procurement portal India

02 dec

Service Desk Telephone Support - Shared Technology Services (EN)

Deadline: 8 days
Customer: London Borough of Brent

Number: 115197918

Country: United Kingdom

Source: gov.uk Contracts Finder

25 nov

Service Desk Telephone Support - Shared Technology Services (EN)

Deadline: 8 days
Customer: London Borough of Brent

Number: 114737366

Country: United Kingdom

Source: gov.uk Contracts Finder

20 nov

Proposals are hereby required for the Office Interior Refurbishment and Renovations at the University of Johannesburg. An overview of the required services include: - Building alterations; - Masonry; - Carpentry and Joinery; - Ceilings, Partitions and Access; - Flooring; - Ironmongery; - Metal work; - Plastering; - Tiling; - Plumbing and Drainage; - Paintwork; - Electrical Work; - Network and telephone points; - Structural engineering; - Kitchen units. (EN)

Customer: ONLINE TENDERS

Number: 114438595

Country: South Africa

Source: ONLINE TENDERS

19 nov

Proposals are hereby invited for advertising customer satisfaction survey services for the client. Scope of work: The selected service provider will be responsible for the following tasks: i) Develop a customer satisfaction survey. ii) Distribute the customer satisfaction survey to ECRDA customers, with consideration of the client"s rural footprint, where clients may need to be visited in person. iii) Conduct the survey using appropriate methodologies, including online surveys, telephone interviews, physical interviews, and focus group discussions. iv) Analyze the customer satisfaction survey results and provide the client with a detailed analysis that includes, at a minimum, the following: - Customer satisfaction percentage, - Areas of dissatisfaction, - Reasons for dissatisfaction, with percentages linked to these reasons to facilitate the prioritization of strategies to address these areas. v) Survey should include customer feedback or proposals to enhance client service delivery. vi) Develop a Customer Satisfaction Survey report which provide the agency with all the details of the analysis as well as information on how the survey was conducted. vii) Develop a database of clients and indicate what percentage of clients participated as well as percentage that did not participate and provide reasons for non-participation. Please note that this proposal was published late. (EN)

Customer: ONLINE TENDERS

Number: 114346205

Country: South Africa

Source: ONLINE TENDERS

07 nov

Cellular Telephone Wireless Unlimited Data, Voice and Text Services for Naval Hospital Twentynine Palms (UK)

Number: 113638700

Country: United States

Source: Federal Business Opportunities

29 oct

FCC Yazoo City - FY 2025 WIRED TELECOMMUNICATION SERVICES (TELEPHONE SERVICES) (UK)

Number: 113103846

Country: United States

Source: Federal Business Opportunities

25 oct

Qiyun Kinglift 10m 33ft Servicing of Telephone And Electricity Poles Fire Services Cherry Picker ... (EN)

Number: 112846863

Country: Singapore

Source: RFQ

24 oct

Mobile Telephone Services (UK)

Number: 112821399

Country: United States

Source: Federal Business Opportunities

23 oct

EUR - Landline Telephone services for the U.S. Embassy Athens, Greece. (UK)

Number: 112744782

Country: United States

Source: Federal Business Opportunities

22 oct

Re-advertisement: Quotations are hereby invited from service providers for the provision of PABX support services for existing Alcatel Lucent Telephony System for 6 months. Specifications: The company requires a solution that will encompass the following: • Operational support SLA that cover business and after hours support, • The SLA to include swapping out of faulty equipment within agreed timelines, • Update the tariffs on the Telephone Management System. (EN)

Customer: ONLINE TENDERS

Number: 112674078

Country: South Africa

Source: ONLINE TENDERS

30 sep

Operation of Electromechanical Services at Telephone Bhawan Berhampur. SH- Repairing and Maintenance of Window and Split AC units. (EN)

Customer: Central public Procurement portal India

Number: 111526113

Country: India

Source: Central public Procurement portal India

30 sep

Operation of Electromechanical Services at Telephone Bhawan Berhampur for the FY 2024-25. S.H- Repairing of internal electrical installations such as fans, light fittings, compound lights, gate lights etc. ic replacement of faulty components spares (EN)

Customer: Central public Procurement portal India

Number: 111527871

Country: India

Source: Central public Procurement portal India

20 sep

Operation of Electromechanical services, repairing and maintenance of EI Fans, Window AC/Split AC units, Package Units, 2x800 KVA indoor type transformer substation and AMC of 3x500 KVA DEA set and AMC of 01 no passenger lift at Telephone Bhawan, C (EN)

Customer: Central public Procurement portal India

Number: 111102603

Country: India

Source: Central public Procurement portal India

19 sep

Operation and day to day Maintenance of Electromechanical Services for Telephone Exchange and Staff Quarters Chandrasekharpur Bhubaneswar. Sub Head Repairing of Electrical Installation such as Compound light and replacement of feeder panel (EN)

Customer: Central public Procurement portal India

Number: 111044243

Country: India

Source: Central public Procurement portal India

03 sep

Addendum: Amendment to Closing Date and Document: Proposals are hereby invited for the following: Deployment of deployment of secure SIP trunks to Microsoft Teams, WebEx and Zoom platforms of the African Development Bank as per specifications. The African Development Bank intends to select a company to improve reliability and affordability of making calls to external partners through the deployment of secure SIP Trunks to its Microsoft Teams, WebEx and Zoom platforms. Scope: Qualified International SIP Trunk Providers to setup secure SIP Trunk connections to Microsoft Teams, Zoom and WebEx platforms to handle incoming and outgoing international telephone calls: • SIP Trunk Services (Lot 1) and; • Toll-Free Services (Lot 2). Countries: 1. Algeria; 2. Angola; 3. Benin; 4. Burkina Faso; 5. Burundi; 6. Cameroon; 7. Central African Republic; 8. Chad; 9. Republic Democratic of Congo; 10. Côte d"Ivoire; 11. Egypt; 12. Ethiopia; 13. Gabon; 14. Ghana; 15. Guinea; 16. Kenya; 17. Liberia; 18. Madagascar; 19. Malawi; 20. Mali; 21. Morocco; 22. Mozambique; 23. Niger; 24. Nigeria; 25. Rwanda; 26. Senegal; 27. Sierra Leone; 28. South Africa; 29. South Sudan; 30. Sudan; 31. Tanzania; 32. Togo; 33. Tunisia; 34. Uganda; 35. Zambia; 36. Zimbabwe. (EN)

Customer: ONLINE TENDERS

Number: 110252225

Country: South Africa

Source: ONLINE TENDERS

02 sep

Proposals are hereby invited for the following: Appointment of a service provider for the provisioning of an integrated cloud-based contact centre solution and an end-to-end cloud telephony solution for the NLC for a period of five years. Scope of works, services and deliverables: Phase 1: Cloud-Based Contact Centre and Telephony Solution Implementation: 1. Contact Centre Setup: a. The current Contact Centre and Telephony Solution is ZYCOO VoIP PBX; b. Establish an independent cloud-based contact centre to enable both on-prem and remote work for up to 50 Call Centre Agents; c. Inbound call handling includes porting the current numbers including the ShareCall number; d. Provide additional softphone licenses for 300 users; e. The current Telephone Number in use is a share call number: 08600 65383; f. No handsets will be required, softphone licences are required. 2. Automatic Call Distribution (ACD): a. Implement automatic routing of calls to specific agents or skill sets. 3. Interactive Voice Recording (IVR): a. Provide easy-to-manage IVR options, self-help for customers, and an emergency skill set feature; b. The Bidder must configure the Voice Announcements with implementation of the system. 4. Reporting: a. Implement a robust recording system with different reporting options, including real-time and historical data. This should include at least; service levels, calls offered, answered, abandoned, calls waiting, average talk time, list, and agent status etc; 5. Call Queue Management System: a. Manage users, queues, and skill sets with remote monitoring of calls and accessible from mobile devices; b. Wallboards with Dashboards to display real time reports according to requirements; c. Provision of an Email or SMS based OTP authentication mechanism. 6. Call Recordings: a. Implement comprehensive call recording, retrieval based on search criteria, export and email options, and integration with NLC"s Enterprise Solution data store and in compliance with NLC’s Data Retention Policy. 7. Call Quality Management: a. Conduct agent interaction monitoring, silent, barge, whisper functionality, and call quality scoring/customer feedback. 8. Omnichannel Integration: a. Integrate voice, Webchat, SMS, and social media for seamless routing, reporting, and recording; b. Integration with MS Outlook, MS-Teams WhatsApp for business. The duration of the Programme licensing and Support services is for a period of five (5) years from the date of signing of the Service Level Agreement (SLA). (EN)

Customer: ONLINE TENDERS

Number: 110178170

Country: South Africa

Source: ONLINE TENDERS

30 aug

RMO Specialized Electrical and Mechanical Services at Tis Hazari Courts Building, Delhi. (SH Providing LAN and Telephone Points in Various Courts and Branches in main Court building and extension block.) (EN)

Customer: eTendering System Government of NCT of Delhi

Number: 110070289

Country: India

Source: Central public Procurement portal India

15 aug

L24083-T-TC - The Supply of Maintenance and Support Services (Telephone Systems) (EN)

Customer: London Luton Airport

Number: 109213088

Country: United Kingdom

Source: gov.uk Contracts Finder

IP telephone services: tenders, rfq bids, opportunities and procurement 2024