Short Message Service - South Africa: tenders. rfq, rfp. Public and goverment procurement information and competitive bids. 2024

02 sep

Proposals are hereby invited for the following: Appointment of a service provider for the provisioning of an integrated cloud-based contact centre solution and an end-to-end cloud telephony solution for the NLC for a period of five years. Scope of works, services and deliverables: Phase 1: Cloud-Based Contact Centre and Telephony Solution Implementation: 1. Contact Centre Setup: a. The current Contact Centre and Telephony Solution is ZYCOO VoIP PBX; b. Establish an independent cloud-based contact centre to enable both on-prem and remote work for up to 50 Call Centre Agents; c. Inbound call handling includes porting the current numbers including the ShareCall number; d. Provide additional softphone licenses for 300 users; e. The current Telephone Number in use is a share call number: 08600 65383; f. No handsets will be required, softphone licences are required. 2. Automatic Call Distribution (ACD): a. Implement automatic routing of calls to specific agents or skill sets. 3. Interactive Voice Recording (IVR): a. Provide easy-to-manage IVR options, self-help for customers, and an emergency skill set feature; b. The Bidder must configure the Voice Announcements with implementation of the system. 4. Reporting: a. Implement a robust recording system with different reporting options, including real-time and historical data. This should include at least; service levels, calls offered, answered, abandoned, calls waiting, average talk time, list, and agent status etc; 5. Call Queue Management System: a. Manage users, queues, and skill sets with remote monitoring of calls and accessible from mobile devices; b. Wallboards with Dashboards to display real time reports according to requirements; c. Provision of an Email or SMS based OTP authentication mechanism. 6. Call Recordings: a. Implement comprehensive call recording, retrieval based on search criteria, export and email options, and integration with NLC"s Enterprise Solution data store and in compliance with NLC’s Data Retention Policy. 7. Call Quality Management: a. Conduct agent interaction monitoring, silent, barge, whisper functionality, and call quality scoring/customer feedback. 8. Omnichannel Integration: a. Integrate voice, Webchat, SMS, and social media for seamless routing, reporting, and recording; b. Integration with MS Outlook, MS-Teams WhatsApp for business. The duration of the Programme licensing and Support services is for a period of five (5) years from the date of signing of the Service Level Agreement (SLA). (EN)

Customer: ONLINE TENDERS

Number: 110178170

Country: South Africa

Source: ONLINE TENDERS

02 sep

Quotations are hereby invited for the following: Purchase of temperature monitoring loggers x 4 units. Specification: - Measuring Cycle: 15 min. to 24 h; - Communication Cycle: 15 min. to 24 h; - Data Storage: Max. 3 months; - Number of Users per Account: 1; - Number of Wi-Fi Data Loggers: Unlimited; - Alarm Options: Upper/lower alarm limits; - System Notifications: • Notification of low battery; • Radio link interrupted; • Power supply interrupted; - E-mail Alarm: Yes; - SMS Alarm: No; - Licensing Duration: Unlimited. Additional items to be included: • Testo Saveris 2-T1 Wi-Fi data logger; • Including free Cloud access (basic functionality); • Micro USB cable; • Wall bracket with lock; • Batteries (4 x AA Mignon batteries); • Short instructions; • Calibration protocol. (EN)

Customer: ONLINE TENDERS

Number: 110188281

Country: South Africa

Source: ONLINE TENDERS

29 aug

Quotations are hereby invited for the following: Appointment of a bidder for the employee wellness programme service provider for the South African Diamonds and Precious Metals Regulator employees (SADPMR) for twenty-four (24) months period. Scope: Counselling Services: - Toll free telephonic supportive counselling by fully qualified counsellors (24/7/365) for all employees and their families; - Eight face to face, virtual or telephonic counselling sessions per employee and family member per issue per year with the option to extend sessions as and when required on a pre-approval basis, by the Human Resources Manager; - The service should be available in the twelve (12) official languages and the national footprint of the service provider needs to be sound to accommodate SADPMR employees at the Head Office, Kimberley, Cape Town and Durban offices; - Trauma debriefing/Group counselling sessions as per the business times of the SADPMR is important 24/7/365; - Virtually/Electronic on-line advisory services, Management advisory services and SMS call back system; - Reports on individual formal referral cases will follow the following format: - Formal report after second session. Final report after final session; - Regular progress feedback in between to referring Manager/Human Resources Manager; - Wellness utilization report in every six (6) months. Mental Health Intervention: - Two (2) group sessions per year; - Four (4) mental awareness interventions per year; - Three (3) individual clinical sessions for identified employees per year. Organizational and Managerial: - Two (2) group coaching session per year for employees below management; - Two (2) group coaching session per year for senior managers. Relationship Interventions: - Two (2) sessions for couple counselling per year; - Two (2) group awareness campaigns per year regarding relationships which may include matters such as divorce/cohabitation/child family care/legal issues/Gender Based Violence; - Two (2) Loss/grief/trauma debriefing session per annual for SADPMR employees. Health and lifestyles: - Lifestyle management one event per year: - Weight, blood pressure, diabetes, dread diseases, addiction (drug abuse, substance abuse, gambling and any other addictions). Executive Coaching: - Two (2) group coaching session per year for executive management; - Continuous coaching with one executive (one on one) session once a quarter. (EN)

Customer: ONLINE TENDERS

Number: 109996882

Country: South Africa

Source: ONLINE TENDERS

27 aug

Sms Gateway 4G (EN)

Number: 109806241

Country: South Africa

Source: RFQ

13 aug

Re-advertisement: Quotations are hereby invited for the following: Supply, installation and maintenance of an alarm system for FoodBev SETA for a period of thirty-six months (36 months). Scope of work: • To supply, install and maintain an alarm system for the FoodBev SETA office for a period of three years; • The package to be linked to the organization’s existing armed response service; • The alarm system to have an SMS notification system; • The system to have insurance, warranty, support and maintenance of the software as and when required; • To provide training and training manual to the end-users; • To replace all items damaged in transit, at no costs to FoodBev SETA; • Perform quality assurance and control until final inspection and handover; • Provide a detailed inventory of all equipment installed; • The equipment to be supplied, delivered and installed within a period. The service provider is invited to supply, install and maintain an alarm system at the FoodBev SETA office and to provide the following: • 2 x DSC Alarm panel; • 12 V Transformer; • 12-hour UPS power supply; • 2 x LCD keypad; • 7 x Door sensors; • 2 x Remote Panic buttons; • 2 x Siren 15 watt; • 22 x Motion sensor alarm indoor; • Expander module; • A 24-hour armed response; • Provide a warranty on the maintenance and support; • Provide a cloud-based mobile application should enable the Foodbev SETA personnel to use their smartphones and tablets to receive notifications. Delivery address: 7 Wessel Road, Rivonia, Johannesburg. (EN)

Customer: ONLINE TENDERS

Number: 109073859

Country: South Africa

Source: ONLINE TENDERS

02 aug

Bids are hereby invited for the following: Data analysis course. Specifications: - Learning programme name: Data analysis training (before 30 September 2024); - Target number of delegates: 05; - Target level 8 - SMS; - Training days: 8-12 weeks. Place where goods, works or services are required: Trevenna Street, Sunnyside, Pretoria, 0001. (EN)

Customer: ONLINE TENDERS

Number: 108478674

Country: South Africa

Source: ONLINE TENDERS

02 aug

Re-Advertisement: Quotations are hereby invited for the following: Training. Course details: - Learning programme name: ITIL 4 Foundation (before 30 September 2024); - Target number of delegates: 4; - Target: Level 8 - SMS; - Training days: 2-5 days. Specific learning outcome: • A review of ITIL 4"s service value system model and its business relevance. • A description and review of ITIL 4"s seven guiding principles. • An explanation of ITIL 4"s service value chain and its significance in enabling strong IT business alignment. • A review of the four dimensions of service management. • A description of the 34 ITIL 4 practices, with a primary focus on 18 of these. • Several high level and key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value. (EN)

Customer: ONLINE TENDERS

Number: 108478679

Country: South Africa

Source: ONLINE TENDERS

02 aug

Bids are hereby invited for the following: COBIT foundation course. Specifications: - Learning programme name: COBIT Foundation (before 30 September 204); - Target number of delegates: 04; - Target level 8 - SMS; - Training days: 2-5 days. Place where goods, works or services are required: Trevenna Street, Sunnyside, Pretoria, 0001. (EN)

Customer: ONLINE TENDERS

Number: 108478683

Country: South Africa

Source: ONLINE TENDERS

01 aug

Cheap Multi Bulk Sms Gsm Modem Sms/mms 32 Port With Free Sms Caster Software 32 Sim Cards Gsm Modem ... (EN)

Number: 108376108

Country: South Africa

Source: RFQ

21 jul

Bids are hereby invited for the following: Supply, Delivery and Installation of Temperature Monitoring Devices for use in all Institutions Under the Control of Western Cape Government Health and Wellness for a Three-Year Period. Specifications: - Remote temperature monitoring systems with SMS alerts x 40; - 30-Day Electronic Temperature Loggers/Recorders x 900; - Annual Calibration. (EN)

Customer: ONLINE TENDERS

Number: 107827632

Country: South Africa

Source: ONLINE TENDERS

15 jul

Quotations are hereby invited for the following: Printing and dispatching of monthly municipal account statements to the post office for a period of twelve (12) months. The service provider will receive the municipal statement files in electronic format from the municipality’s financial system and must: a) Set up the printing parameters on their system to ensure that municipal account information is printed on the correct fields, it’s accurate and complete. b) Check the technical quality of the files received from the municipality in terms of the agreed statement format. c) Provide the Municipality with sample of proofs for the “passed for print” order soon after receipt of the files and the designated officials of the municipality must make corrections where necessary and approve the samples for printing and dispatching to clients by post, email, uploading online and /or sms’s. d) Print, sort and dispatch municipal account statements to the South African Post Office for postage. e) The service provider must be able to hand deliver to the municipality other statements that should be dispatched from the Municipality, namely: Bulk or Back to branch statements. f) Provide a monthly exceptions report for accounts with incorrect/incomplete or missing addresses, for the municipality to effect corrections. g) The municipality accounts must be printed using one step mailers. h) Should the municipality decide to implement a new financial system, the service provider will be expected to amend the statement format during the contract period. i) The municipal statements template of the service provider must make provision for notices/messages to be posted on a monthly basis by the municipality. j) The municipal statements template of the service provider must make provision for the age analysis of each account. k) Ensure that the statement template makes provision for advertisements as might be required by the municipality as a revenue generation method. l) The service provider must make provision for any corrections or updates to the statement template as may be required by the municipality during the course of the contract. m) The service provider must be able to generate, print, distribute, and or insert any other ad hoc correspondence to clients of the municipality when requested by the municipality. Department: Financial Services – Revenue. (EN)

Customer: ONLINE TENDERS

Number: 107447052

Country: South Africa

Source: ONLINE TENDERS

02 jul

SJ Level 3 4 Surgery Gown SMS PPE Surgical Protective Isolation Gowns Hospital Nonwoven Medical ... (EN)

Number: 106855399

Country: South Africa

Source: RFQ

15 jun

Hot Sale SMS Gateway 8 16 32 64 channels Gsm modem Gsm Bulk Gsm SMS Modem 64 ports modem pool (EN)

Number: 105970901

Country: South Africa

Source: RFQ

13 jun

Appointment of a Service Provider for Provision of Internet Services, Bulk SMS and Web Hosting for a Period of Three (03) Years (EN)

Customer: SA-Tenders

Number: 105879325

Country: South Africa

Source: SA-Tenders

13 jun

Quotations are hereby invited for the following: Supply, deliver and install upgrade of an ABN SMS controller system. Specifications: - Supply, deliver and install upgrade of an ABN-8,+/- 003 -ABN-8+. Delivery Address: iThemba LABS, Gauteng 92 Empire Road, Wits, Braamfontein, 2050. Date Goods or Service Required: 01 week after a purchase order Please note that this quotation was published late. (EN)

Customer: ONLINE TENDERS

Number: 105884338

Country: South Africa

Source: ONLINE TENDERS

14 may

Quotations are hereby invited for the following: Service provider to be appointed to do Drakenstein Municipality Centralized SMS Database Solution. (EN)

Customer: ONLINE TENDERS

Number: 104347392

Country: South Africa

Source: ONLINE TENDERS

02 may

4G Sms Gateway 32 Port Modem Bulk Sms Machine (EN)

Number: 103818311

Country: South Africa

Source: RFQ

15 mar

New Product 2023 Manufacturing Plant Industrial Brand HG-1600S SMS SSS Machine Nonwoven Fabric ... (EN)

Number: 101375450

Country: South Africa

Source: RFQ

12 mar

SMS receiving and sending support HTTP LTED 4G gateway with sim box (UK)

Number: 101141987

Country: South Africa

Source: globalsources.com

12 mar

SMPP bulk sms sending and receiving HTTP gateway multi router 16 ports 512 sim card device (UK)

Number: 101141988

Country: South Africa

Source: globalsources.com

Short Message Service: South Africa tenders, rfq bids, opportunities and procurement 2024