IP telephone services - South Africa: tenders. rfq, rfp. Public and goverment procurement information and competitive bids. 2025

20 nov

Proposals are hereby required for the Office Interior Refurbishment and Renovations at the University of Johannesburg. An overview of the required services include: - Building alterations; - Masonry; - Carpentry and Joinery; - Ceilings, Partitions and Access; - Flooring; - Ironmongery; - Metal work; - Plastering; - Tiling; - Plumbing and Drainage; - Paintwork; - Electrical Work; - Network and telephone points; - Structural engineering; - Kitchen units. (EN)

Customer: ONLINE TENDERS

Number: 114438595

Country: South Africa

Source: ONLINE TENDERS

19 nov

Proposals are hereby invited for advertising customer satisfaction survey services for the client. Scope of work: The selected service provider will be responsible for the following tasks: i) Develop a customer satisfaction survey. ii) Distribute the customer satisfaction survey to ECRDA customers, with consideration of the client"s rural footprint, where clients may need to be visited in person. iii) Conduct the survey using appropriate methodologies, including online surveys, telephone interviews, physical interviews, and focus group discussions. iv) Analyze the customer satisfaction survey results and provide the client with a detailed analysis that includes, at a minimum, the following: - Customer satisfaction percentage, - Areas of dissatisfaction, - Reasons for dissatisfaction, with percentages linked to these reasons to facilitate the prioritization of strategies to address these areas. v) Survey should include customer feedback or proposals to enhance client service delivery. vi) Develop a Customer Satisfaction Survey report which provide the agency with all the details of the analysis as well as information on how the survey was conducted. vii) Develop a database of clients and indicate what percentage of clients participated as well as percentage that did not participate and provide reasons for non-participation. Please note that this proposal was published late. (EN)

Customer: ONLINE TENDERS

Number: 114346205

Country: South Africa

Source: ONLINE TENDERS

22 oct

Re-advertisement: Quotations are hereby invited from service providers for the provision of PABX support services for existing Alcatel Lucent Telephony System for 6 months. Specifications: The company requires a solution that will encompass the following: • Operational support SLA that cover business and after hours support, • The SLA to include swapping out of faulty equipment within agreed timelines, • Update the tariffs on the Telephone Management System. (EN)

Customer: ONLINE TENDERS

Number: 112674078

Country: South Africa

Source: ONLINE TENDERS

03 sep

Addendum: Amendment to Closing Date and Document: Proposals are hereby invited for the following: Deployment of deployment of secure SIP trunks to Microsoft Teams, WebEx and Zoom platforms of the African Development Bank as per specifications. The African Development Bank intends to select a company to improve reliability and affordability of making calls to external partners through the deployment of secure SIP Trunks to its Microsoft Teams, WebEx and Zoom platforms. Scope: Qualified International SIP Trunk Providers to setup secure SIP Trunk connections to Microsoft Teams, Zoom and WebEx platforms to handle incoming and outgoing international telephone calls: • SIP Trunk Services (Lot 1) and; • Toll-Free Services (Lot 2). Countries: 1. Algeria; 2. Angola; 3. Benin; 4. Burkina Faso; 5. Burundi; 6. Cameroon; 7. Central African Republic; 8. Chad; 9. Republic Democratic of Congo; 10. Côte d"Ivoire; 11. Egypt; 12. Ethiopia; 13. Gabon; 14. Ghana; 15. Guinea; 16. Kenya; 17. Liberia; 18. Madagascar; 19. Malawi; 20. Mali; 21. Morocco; 22. Mozambique; 23. Niger; 24. Nigeria; 25. Rwanda; 26. Senegal; 27. Sierra Leone; 28. South Africa; 29. South Sudan; 30. Sudan; 31. Tanzania; 32. Togo; 33. Tunisia; 34. Uganda; 35. Zambia; 36. Zimbabwe. (EN)

Customer: ONLINE TENDERS

Number: 110252225

Country: South Africa

Source: ONLINE TENDERS

02 sep

Proposals are hereby invited for the following: Appointment of a service provider for the provisioning of an integrated cloud-based contact centre solution and an end-to-end cloud telephony solution for the NLC for a period of five years. Scope of works, services and deliverables: Phase 1: Cloud-Based Contact Centre and Telephony Solution Implementation: 1. Contact Centre Setup: a. The current Contact Centre and Telephony Solution is ZYCOO VoIP PBX; b. Establish an independent cloud-based contact centre to enable both on-prem and remote work for up to 50 Call Centre Agents; c. Inbound call handling includes porting the current numbers including the ShareCall number; d. Provide additional softphone licenses for 300 users; e. The current Telephone Number in use is a share call number: 08600 65383; f. No handsets will be required, softphone licences are required. 2. Automatic Call Distribution (ACD): a. Implement automatic routing of calls to specific agents or skill sets. 3. Interactive Voice Recording (IVR): a. Provide easy-to-manage IVR options, self-help for customers, and an emergency skill set feature; b. The Bidder must configure the Voice Announcements with implementation of the system. 4. Reporting: a. Implement a robust recording system with different reporting options, including real-time and historical data. This should include at least; service levels, calls offered, answered, abandoned, calls waiting, average talk time, list, and agent status etc; 5. Call Queue Management System: a. Manage users, queues, and skill sets with remote monitoring of calls and accessible from mobile devices; b. Wallboards with Dashboards to display real time reports according to requirements; c. Provision of an Email or SMS based OTP authentication mechanism. 6. Call Recordings: a. Implement comprehensive call recording, retrieval based on search criteria, export and email options, and integration with NLC"s Enterprise Solution data store and in compliance with NLC’s Data Retention Policy. 7. Call Quality Management: a. Conduct agent interaction monitoring, silent, barge, whisper functionality, and call quality scoring/customer feedback. 8. Omnichannel Integration: a. Integrate voice, Webchat, SMS, and social media for seamless routing, reporting, and recording; b. Integration with MS Outlook, MS-Teams WhatsApp for business. The duration of the Programme licensing and Support services is for a period of five (5) years from the date of signing of the Service Level Agreement (SLA). (EN)

Customer: ONLINE TENDERS

Number: 110178170

Country: South Africa

Source: ONLINE TENDERS

27 jul

Re-advertisement: Addition of Delivery Point information and Specifications: Tenders are hereby invited for the following: Panel of service providers for the supply, installation and maintenance of integrated telecommunication services for a period of 36 months. Scope: The scope of this bid is an Integrated Telecommunications Solution comprising of an Internet Service Provision (ISP), Wide Area Network (SD-WAN), and Digital Telephone Service (VoIP). Primary Scope Provisions: • Internet Service Provision (ISP); • Wide Area Network (SD-WAN); • Local Area Network Infrastructure (LAN); • Digital Telephony System (VoIP). Secondary Scope Provisions: • Wireless Access Connectivity (Wi-Fi); • ICT Related Equipment / Tools; • Monitoring Dashboard; • Training including change management; • Deployment Project; • Maintenance and Support for a period of 36 months. (EN)

Customer: ONLINE TENDERS

Number: 108188815

Country: South Africa

Source: ONLINE TENDERS

08 may

Re-Advertisement: Formal written price quotations are hereby invited for the following: Rental services of office space in the Central Business Area at Piketberg from July 2024 till June 2025. Scope: • The building should preferably be located within the business district (building shall be fully accessible to the disabled). • Office space, approximately 36.0m² each. The staff members should have the following to their disposal: • Telephone; • Internet connection; • Fax line. The office spaces should include the following: • Aircon; • Fully equipped kitchen with: a washing up area and fridge (for food, milk and water samples); • A restroom (one for females and one for males); • Built-in cupboards for equipment and material; • Security. Provision of adequate safe, secure on-site parking (if offered premises cannot provide for all onsite parking, parking shall not be more than 100m away from premises). (EN)

Customer: ONLINE TENDERS

Number: 104103968

Country: South Africa

Source: ONLINE TENDERS

29 apr

Re-Advertisement: Maphumulo Local Municipality invites proposals from qualified and experienced service providers to be part of panel for training services to be used as and when it is required for a period of three years. The service providers shall be able to provide accredited training programmes to include but not limited to: 1. Soft skills: - Customer Care; - Minutes Taking and Report Writing; - Telephone etiquette. 2. Specialised Skills: - Accounting & Budgeting; - Auditing; - Credit control. 3. Technical courses: - Plumbing; - Carpentry; - Grader Operator, TLB, Dozer, Roller, and Excavator Operator; - Turf grass; - Super Link. 4. Knowledge and Skills for Compliance: - Occupational Health & Safety; - First Aid Level 13; - POPI Act; - Contract Management. 5. Computer Skills. (EN)

Customer: ONLINE TENDERS

Number: 103717218

Country: South Africa

Source: ONLINE TENDERS

12 feb

Bids are hereby invited for the appointment of a service provider to supply and conduct office partitioning for the Bloemfontein Satellite Office. Scope of work: The successful bidder must partition the walls and fit new doors at the CSOS Bloemfontein as indicated in Annexure A of the document. Detailed services required: 1. The successful bidder must partition the walls to create three (3) offices and an open plan and fit new doors and glass windows at the CSOS Bloemfontein, as indicated in Annexure A of the document: • Supply, deliver, and install partitioning walls and doors as specified in the document, • Ensure that the installation is done by qualified personnel, • Ensure that the work is delivered within two (2) weeks and in good quality, • All after-sales support (i.e., variations, queries, telephone calls, and correspondence) should be attended to promptly. • Ensure that the work is completed within the budget, and no additional funds will be made available. The delivery time will be two (2) weeks after the appointment. (EN)

Customer: ONLINE TENDERS

Number: 99474518

Country: South Africa

Source: ONLINE TENDERS

30 jan

Proposals are hereby invited for the provisioning of internet connectivity and telephone management services for the ZA Domain Name Authority. All the services required as described need to be implemented at the premises of ZADNA located at 72 New Road, (Grand Central), Midrand, 1685. Please confirm the contract number. (EN)

Customer: ONLINE TENDERS

Number: 98702990

Country: South Africa

Source: ONLINE TENDERS

14 dec

Bids are hereby invited for the appointment of a panel of service providers (suppliers) to provide SAMSA Maritime Special Projects with navigation and communication systems services for East London for a period not exceeding 31 October 2026 on behalf of the MLRF. The work scope includes, but not limited to maintenance, repair and supply of: 1. Radars; 2. VHF/UHF radios and handheld; 3. Talkback systems; 4. Telephone systems; 5. Maxsea; 6. GPS; 7. AIS; 8. MF/HF radios; 9. Annual survey of equipment; 10. EPIRB; 11. SART; 12. CCTV; 13. VDR; 14. SAT-C; 15. Gyro compass; 16. Computers and associated equipment. (EN)

Customer: ONLINE TENDERS

Number: 96228012

Country: South Africa

Source: ONLINE TENDERS

14 dec

Bids are hereby invited for the appointment of a panel of service providers (suppliers) to provide SAMSA Maritime Special Projects with navigation and communication systems services for Port Elizabeth for a period not exceeding 31 October 2026 on behalf of the MLRF. The work scope includes, but not limited to maintenance, repair and supply of: 1. Radars; 2. VHF/UHF radios and handheld; 3. Talkback systems; 4. Telephone systems; 5. Maxsea; 6. GPS; 7. AIS; 8. MF/HF radios; 9. Annual survey of equipment; 10. EPIRB; 11. SART; 12. CCTV; 13. VDR; 14. SAT-C; 15. Gyro compass; 16. Computers and associated equipment. (EN)

Customer: ONLINE TENDERS

Number: 96228013

Country: South Africa

Source: ONLINE TENDERS

14 dec

Bids are hereby invited for the appointment of a panel of service providers (suppliers) to provide SAMSA Maritime Special Projects with navigation and communication systems services for Cape Town Port for a period not exceeding 31 October 2026 on behalf of the MLRF. The work scope includes, but not limited to maintenance, repair and supply of: 1. Radars; 2. VHF/UHF radios and handheld; 3. Talkback systems; 4. Telephone systems; 5. Maxsea; 6. GPS; 7. AIS; 8. MF/HF radios; 9. Annual survey of equipment; 10. EPIRB; 11. SART; 12. CCTV; 13. VDR; 14. SAT-C; 15. Gyro compass; 16. Computers and associated equipment. (EN)

Customer: ONLINE TENDERS

Number: 96228015

Country: South Africa

Source: ONLINE TENDERS

14 dec

Bids are hereby invited for the appointment of a panel of service providers (suppliers) to provide SAMSA Maritime Special Projects with navigation and communication systems services for Durban for a period not exceeding 31 October 2026 on behalf of the MLRF. The work scope includes, but not limited to maintenance, repair and supply of: 1. Radars; 2. VHF/UHF radios and handheld; 3. Talkback systems; 4. Telephone systems; 5. Maxsea; 6. GPS; 7. AIS; 8. MF/HF radios; 9. Annual survey of equipment; 10. EPIRB; 11. SART; 12. CCTV; 13. VDR; 14. SAT-C; 15. Gyro compass; 16. Computers and associated equipment. (EN)

Customer: ONLINE TENDERS

Number: 96238480

Country: South Africa

Source: ONLINE TENDERS

18 nov

Re-advertisement: Bids are hereby invited for the appointment of a service provider to render a fixed line service within the Department of Water and Sanitation for a period of sixty months: Nationally. The scope of work must include: (a) Provision of connectivity, including all Carrier services for all routing types per site; (b) Provisioning of primary and redundancy voice connectivity mediums, gateways, inclusive of maintenance thereof per site location; (c) Porting of all existing telephone numbers (inclusive of its DDI/DDO properties); (d) Provide Off-Net break out service of all current DWS sites but not limited to the existing allocated locations, in various regions/provinces; (e) Provide, setup and maintenance of a fully integrated, centralized hosted Telephone Management System (TMS), to provide automated reporting across all extension users, based on pin code reporting throughout all the regions and branches; (f) Provide a Call Centre/Help desk solution as a service, for the existing DWS helpline. Which requires a CRM and web ticketing platform and contact centre reporting. Provision for 50 seats (agents) but not limited to; (g) Call Centre functionality should include remote access and functionality for "Work from home" agents. All Agents require this functionality; (h) Onsite support and maintenance of all services and goods provided, for a period of 60 Months. (EN)

Customer: ONLINE TENDERS

Number: 94508902

Country: South Africa

Source: ONLINE TENDERS

15 nov

Quotations are hereby invited for the following: Audio, Video & Photo Equipment: Supply of digital voice recorder, qty: 1 each. Specifications: - 1 x Digital voice recorder; Features: - Ultra-thin shape, small size; - Built-in flash memory, up to 8GB; - Long time voice recording/Super long recording time; - Mass storage USB high speed; - Perfect for recording interviews and meetings, students learning; - Separated Recording & Playing Keys: One key for recording, one for playing sleek appearance design and comfortable touch recording telephone conversation; - Colour: Black, Grey; - Connect the recorder with the telephone via telephone adapter, the recorder can record telephone conversation; - Deletion function: delete MP3 music files and voice files stored in the device; - You can choose to delete a single file or all files; - USB connecting, facilitating upload and download of voice files; - Frequency: 20Hz - 20KHz Max; - Output: 300Mw S/N; - Ration: 80db; - Record times: SHQ (192kbps): 30 hours; - Colour: Black; - Supported music file: MP3/WMA; - Recording format: MP3 No need USB driver; - Built-in speaker; - Music playing function; - Battery low power indication; - Rechargeable Li-ion battery; - Support multi-language cable: PC interface USB 1.1/USB2.0. Delivery date: 2024/01/05. Delivery to: Support Services SUSE. Delivery address: 02 Reed St, Bellville. Please note that this quotation was published late. (EN)

Customer: ONLINE TENDERS

Number: 94294877

Country: South Africa

Source: ONLINE TENDERS

07 nov

Re-Advertisement: Proposals are hereby invited for the following: Provision of non-destructive testing (NDT) for PetroSA in Mossel Bay. Scope: Manpower requirements: The supply of the following competent and skilled personnel: • Radiographers; • Ultrasonic Technicians; • Wall thickness/Hardness; • Magnetic Particle/Liquid Penetrant Technicians; • Assistants, where required. Facility requirements: The Supplier shall supply all the necessary equipment, consumables and personnel to undertake these services and shall as a minimum comprise of, but not be limited to: • Fully equipped Darkroom for the PetroSA sites; • Automatic processors; • Manual processors; • Automatic dryers; • Viewers and; • Developing chemicals; • Industry (DOH) approved Isotope containers (the supply of radiographic sources may include a medium/strong iridium source/or possibly also an X-ray machine of suitable capacity); • Radiographic film viewers; • All radiographic testing equipment and consumables, including technicians full RT toolbox kits; • All the necessary equipment to conduct all other NDT techniques specified under this contract; • Vehicles to transport personnel and equipment on site. PetroSA will provide the following utilities free of charge to the Supplier unless specifically excluded elsewhere: • Supplier’s laydown area; • Scaffolding; • Cranes; • Electrical distribution board in laydown area; • Water; • Telephone line only, payment for calls will be to the Suppliers account; • All Magnetic particle and Dye penetrant inspection consumables; • Toilets. Please confirm the contract number as two contract numbers were published. (EN)

Customer: ONLINE TENDERS

Number: 93784157

Country: South Africa

Source: ONLINE TENDERS

25 oct

Formal Written Price Quotations are hereby invited for the following: Support and maintenance of an existing VoIP (Voice Over Internet Protocol) telephone system for one (1) month. Specifications: Services expected to be provided in this contract are as follows: - Software, Firmware and Hardware upgrade; - Technical Support - add/change/IP extensions; - Preventative Maintenance; - Product Updates/Maintenance; - Technology Recommendations and new requirements; - Submission of monthly Service Level reports: e.g. Incident Reports and Response times; - Technical Documentation - System support and maintenance of Fault Manager System, Meter Manager System and Telephony Management System; - Technical support of call/extension/telephone line barring system; - Fault Manager System, Meter Manager System and Telephony Management System. System Support and Consultancy (must include): - New user requirements; - Installation of new telephony services and training - skills transfers; - Augmentations: e.g. when new telephony services are requested at a new site changes might occur on existing systems to accommodate new additional users; - Provision of new Software Licenses and renewals; - Provision and preparations for IP installations; - Provision of IP handsets and soft phones; - Install, configure and commission of new system if and when necessary; - Support and maintenance of Switchboard Equipment; - Provision and configuration of pin codes that provides user with roaming ability e.g: Users are able to use pin codes when dialing out at every site equipped with a (PABX) in the Municipality; - Provision of Road map. (EN)

Customer: ONLINE TENDERS

Number: 93106942

Country: South Africa

Source: ONLINE TENDERS

17 oct

Quotations are hereby invited for the following: Procurement of employee engagement survey services. Specifications: - This is a once-off survey, it aims at engaging employees online and anonymous in order to improve work culture and increase productivity. - Highest levels of data security and confidentiality. - Flexibility in reporting. - Mobile compatible. - Supplier will be required to meet with the NHC management upon appointment. - The service provider shall submit at least three (3) reference letters from contactable clients for which similar services were provided. The letters must be on the client letterhead with the company information such as address and telephone number, contact person, type of services rendered, the period that the services were rendered and the Rand value (Vat inclusive). - NHC staff compliment is currently at 50. - The service provider is required to design a survey that must make provision for, but not limited to, the following aspects: a) Do you find your work for NHC meaningful? b) How satisfied are you working for the NHC? c) Does NHCs vision and values inspire you? d) Do other provide you with recognition for your accomplishments at work? e) Do you feel like your supervisor is invested in your success? f) Do you receive recognition for your work? g) Do you feel valued and appreciated at work? h) Do you feel that there are professional development opportunities available to you? i) Do you plan to stay with the NHC for another 2 / 5 / longer years? j) Would you recommend NHC as a good place to work? k) In the last six months, someone at work has talked to me about my progress l) People in my department communicate sufficiently with one another. m) It is easy to get along with my colleagues n) Is there a sense of equality and fairness in the NHC? The service provider must analyse the information obtained from the survey and provide a report to NHC on the analysis of the data, including how critical aspects can be treated to enhance staff motivation or to address the concerns raised in the survey. (EN)

Customer: ONLINE TENDERS

Number: 92664177

Country: South Africa

Source: ONLINE TENDERS

06 oct

Bids are hereby invited fore the appointment of a suitable service provider to conduct research and impact assessment on a yearly basis of INSETA learning programmes for a period of (3 years). Scope of Work: The Impact Assessment is divided into the following functional areas: - Planning Phase - Development of a proposal illustrating the aim, objectives, desktop research and data collection methods and sampling techniques, deliverables and timelines; - Data Collection and Analysis - Collation of both primary and secondary data for analysis. This includes interviews with learners, training providers and employers and professional bodies, secondary data includes the data collected from the previous impact studies conducted by INSETA; - Meetings - Regular steering committee(s) meeting attendance as and when required. - Reporting and Presentation - Compiling of progress reports for deliverables indicated in the proposal. Furthermore, presentation of preliminary and final results; - Disbursements - Telephone calls, emails and travel (according to SARS rates). Place where goods, works or services are required: 18 Fricker Road, Illovo, Sandton, 2196. (EN)

Customer: ONLINE TENDERS

Number: 91697545

Country: South Africa

Source: ONLINE TENDERS

IP telephone services: South Africa tenders, rfq bids, opportunities and procurement 2025