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Re-advertisement: Amendment to Closing Date: Quotations are hereby invited to source a Cloud-based IT Service Management Platform for a period of twelve (12) months. This project"s scope is limited to implementing a single IT Service Management Platform to be used by Sefa ICT to manage their requests for services and assets. A common requirement throughout the departments is the ability to log a call within the solution, assign the call, notify the requestor of the progress, close the call, and allow the requestor to give feedback on the call via IT Service Management Platform. After a certain period, IT will be able to generate reports for technicians and managers for SLA purposes. (Tender №91671355)

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Country: South Africa
Language: EN
Number: 91671355
Publication date: 06-10-2023
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