Quotations are hereby invited for the following: Appointment of a service provider to conduct the MICT SETA annual stakeholder satisfaction survey. Scope of work: - Delivery of a customized stakeholder research survey aligned with industry trends. The service provider must own or have access to proprietary research tool/s or methodology which is internationally accepted that provides clients with comprehensive insights on customer satisfaction and perception; - The study should provide a comprehensive view of the key stakeholder current views, summarizing the methodology and results of the study using qualitative methods; - Develop a composite measure of stakeholder satisfaction and use it to determine the overall rating of the current level of satisfaction; - Satisfaction with the MICT SETA should be measured across the following attributes: a) Image and Reputation; b) Leadership and Vision; c) Systems and Processes; d) Mediums of Communication; e) Responsiveness and Communication; f) Service delivery and Excellence; g) Brand; h) Product/Service Offering; - Determine the quality-of-service delivery as perceived by MICT SETA stakeholders; - Identify future intentions of participation by the Stakeholders; - Identify gaps in service delivery; - Identify the sources of stakeholder complaints/dissatisfaction in regard to service delivery; - Conduct an internal stakeholder satisfaction survey and incorporate in the analysis the result gathered from the internally conducted customer satisfaction survey; - Propose service improvement measures. Required at: MICT SETA Head Office, Level 3 West Wing, Gallagher House, 19 Richards Drive, Halfway House, Midrand. (Tender №88630550)