Re-Advertisement: Quotations are hereby invited for the appointment of a service provider for the provision of 24 hour ethics hotline services for period of 36 months. Scope of works: To provide an ethics hotline services for the National Credit Regulator which will be active and managed for 24 hours, 365 days a year, to enable employees, contractors, suppliers and other interested parties or members of the public to report irregular, unlawful and corrupt related activities. The service provider should provide the following range of communication channels that are readily accessible and secure: i. E-mail reporting facility; ii. Live answering of telephone calls, 24 hours a day, 365 days a year; iii. Fax facility; iv. Mail facility; and v. Internet based reporting facility. In addition, the service provider should: • Receive and assess information received from callers; • Sanitise information received to protect the identity of the caller; • Forward sanitised information to the NCR’s Chief Financial Officer, Audit and Risk Management Committee Chairperson and Internal Auditors; • Provide monthly management reports after analysing the information received. The information should build on the previous month’s reports to identify trends or incidents, which might reoccur; • Provide a quarterly report of all whistleblowing alerts to the executive committee and the Internal Auditors. In the event that a conflict arises by virtue of the whistle blowing alerts that had been received, the report must be submitted to the Chief Executive Officer, and/or • Chairperson of the Audit and Risk Management Committee; • Assist in the development of marketing/awareness and promotional material relating to the hotline and its implications on quarterly basis. (electronic and hard copy); • An annual workshop for staff for continuous awareness of the hotline to at least 150 staff members (virtually). (Tender №87752451)