Quotations are hereby invited for the following: Appointment of service provider to host and manage the anti-fraud whistle blowing hotline for MICT SETA for a period of twenty-four (24) months. Scope of services: • Host the 24hr/7days; toll-free Anti-fraud whistle-blowing hotline facility with an option to make reports in any of the 11 official languages in South Africa. • Have the facility in place to translate the reports received in any of the official languages to English. Notify the MICT SETA of any reports received within thirty-six (36) hours after receipt of such reports during weekdays or within thirty-six (36) hours after the next business day, for reports received on weekends or public holidays. • Ensure that the submitted reports cover as much detail as possible, for effective evaluation. • Provide assistance with obtaining additional information from the whistleblower, where applicable. • Ensure that the reports submitted are aligned with the MICT SETA mandate and / or operations. • Share with the MICT SETA, monthly statistical reports detailing the number of engagements received, including prank calls or calls wherein no reports were made (including graphs or pie charts). • Secure and file information relating to prank calls, enquiries or other engagements relating to the MICT SETA, which did not result in formal whistleblowing reports and share brief detail of such reports with the MICT SETA upon request. • Establish other reporting platforms such as email, website (online), call back function, WhatsApp, etc. • Receive, record, and safeguard all recordings of reports received. • Provide a consolidated report of the incidents received on a monthly basis. • Provide trend reports on received incidents on a quarterly basis. • Put measures in place to fully comply with the Protected Disclosure Act, Act 26 of 2000, the Protection of Personal Information Act, Act 4 of 2013 and/or other relevant legislation. Delivery Address: MICT SETA Head office, Level 3 West wing, Gallagher House, 19 Richards Drive, Halfway House, Midrand. (Tender №108487667)