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Neubau 2-Feld-Sporthalle OS Ratzelstraße 26, Los 1 Erschließung und Außenanlagen (Tender №120555280)

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Country: Germany
Language: DE
Number: 120555280
Publication date: 16-03-2025
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Other tenders for this period

Suitable and capable service providers are invited to bid for the appointment of the service provider to supply and implementation of automated complaints management system. Scope: The system must be able to: • To provide a user-friendly interface for customers to submit complaints, • To automate the assignment and tracking of complaints to relevant departments, • To ensure timely resolution of complaints through automated reminders and escalation processes, • To generate reports and analytics on complaint trends and resolution times, • Complaint Submission Portal: A web-based portal where customers can submit their complaints, attach relevant documents, and receive a unique complaint ID for tracking, • Ability to submit complaints via email attach relevant documents, and receive a unique complaint ID for tracking, • Tracking and Notifications: Customers and staff will receive notifications at each stage of the complaint process, including submission, assignment, and resolution, • Escalation Mechanism: If a complaint is not resolved within a specified timeframe, the system will automatically escalate it to higher management, • Reporting and Analytics: The system will generate reports on various metrics such as the number of complaints received, average resolution time, and common issues. Source: ONLINE TENDERS

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